This policy covers delivery of orders placed through mobilestop.store or over the phone for retail and wholesale customers. Items purchased and collected in-store are not subject to shipping charges or timelines.
We deliver nationwide across Pakistan through trusted courier partners, covering major cities and most towns. If your area falls outside standard courier coverage, we'll contact you to arrange an alternative delivery method or pickup point.
Retail orders are typically processed and handed to our courier partner within 1–2 business days of payment confirmation. Wholesale and bulk orders may require additional processing time depending on quantity and stock availability, as agreed at the time of order.
These are estimates, not guarantees, and can be affected by weather, public holidays, or courier delays outside our control.
Shipping costs are calculated based on package weight, dimensions, and destination, and are shown at checkout before you confirm your order. We periodically offer free shipping promotions on qualifying orders, which will be clearly indicated on the website.
Once your order is dispatched, we'll send a tracking number by SMS, WhatsApp, or email so you can follow its progress with our courier partner. If you haven't received tracking details within 3 business days of ordering, please contact us.
Large or palletized wholesale orders may ship via freight or cargo courier rather than standard parcel delivery. Delivery timelines, packaging requirements, and freight costs for such orders are confirmed individually with the buyer before dispatch.
If your order is significantly delayed, arrives damaged, or appears lost in transit, please contact us within 48 hours of the expected delivery date so we can investigate with the courier and arrange a resolution, which may include a replacement or refund in line with our Return Policy.
For shipping questions or to check an order's status, reach us at support@mobilestop.store or 0333 015 1912.