We want you to be confident in every purchase, whether it's a single accessory or a repaired handset. This policy explains when and how you can return or exchange an item bought from MobileStop.Store.
Most new and refurbished products can be returned within 7 days of delivery or in-store purchase, provided they meet the eligibility conditions below. Repair services are covered separately under our 90-day repair warranty rather than this return window.
To be eligible for a return, an item must be:
For hygiene and stock-integrity reasons, the following are not eligible for return unless found to be defective on arrival:
Contact us at support@mobilestop.store or 0333 015 1912 with your order number and reason for return. We'll confirm eligibility and provide instructions for dropping the item at our store or arranging a courier pickup.
Once a returned item is received and inspected, we'll notify you of approval or rejection of the refund. Approved refunds are processed to the original payment method, or as store credit if preferred, typically within 7–10 business days.
If you'd prefer an exchange rather than a refund — for a different size, color, or model — let us know when you start your return, and we'll confirm availability and any price difference before processing.
If a device develops the same fault within 90 days of a repair carried out by us, bring it back with your repair receipt for a free re-inspection and, where the warranty applies, a free correction. The warranty does not cover new physical or liquid damage occurring after the repair.
Returns on wholesale or bulk orders are handled case by case in line with the terms agreed at the time of order, and generally require the goods to be unopened and in their original bulk packaging. Please contact our wholesale desk directly to discuss a bulk return.
For any return, refund, or warranty question, reach us at support@mobilestop.store or call 0333 015 1912.