Privacy Policy

Last updated: August 5, 2026

MobileStop.Store ("we," "us," "our") operates the mobilestop.store website and our in-store repair, wholesale, and retail services. This policy explains what personal information we collect, why we collect it, and how it's handled when you visit our store, call our support line, or shop with us online.

Information We Collect

We collect information you provide directly, such as when you book a repair, place an order, create an account, or contact us:

• Contact details — name, phone number, email address, and delivery or billing address
• Device information — make, model, IMEI/serial number, and reported fault, when you bring in a device for repair
• Order details — items purchased, payment method used, and order history
• Communications — messages sent through our contact form, WhatsApp, email, or phone

We also automatically collect limited technical data when you browse mobilestop.store, such as your browser type, device type, and pages visited, to keep the site working properly.

How We Use It

We use the information we collect to:

• Diagnose, repair, and return your device, and keep you updated on repair status
• Process retail and wholesale orders, arrange shipping, and issue receipts or invoices
• Respond to enquiries and provide customer support
• Send order confirmations, shipping updates, and — only if you opt in — promotional offers
• Improve our website, product range, and service quality
• Meet legal, tax, and accounting obligations

Sharing & Disclosure

We do not sell your personal information. We may share it with:

• Courier and logistics partners, to deliver online and mail orders
• Payment processors, to complete transactions securely
• Parts suppliers, only where necessary to source a specific replacement part
• Authorities, where required by law or to protect our legal rights

Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences, keep items in your cart, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.

Data Security

We apply reasonable technical and organizational measures — including restricted access to customer and device records and secure handling of payment data — to protect your information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain repair records, order history, and related personal information for as long as needed to provide warranty support, meet tax and accounting requirements, and resolve disputes, after which it is securely deleted or anonymized.

Your Rights & Choices

You may ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing messages at any time by using the unsubscribe link in our emails or contacting us directly. We will respond to reasonable requests within a reasonable timeframe.

Children's Privacy

Our services are intended for adults and are not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always show the most recent revision.

Contact Us

Questions about this policy or your personal information can be sent to support@mobilestop.store or by calling 0333 015 1912.